Frequently Asked Questions
-Is your Website secure?
Yes. Only the Gallery and Viewcart pages are on our public server. The final Checkout page where you enter your personal information is on our secure server (You will see the "Lock Icon" on your web browser). Additionally, your Final Checkout page is encrypted before being sent to us.
Yes. Only the Gallery and Viewcart pages are on our public server. The final Checkout page where you enter your personal information is on our secure server (You will see the "Lock Icon" on your web browser). Additionally, your Final Checkout page is encrypted before being sent to us.
-Can I pay by cheque and avoid having to give my credit card number?
Yes. You can print the final Checkout Page and mail it to us with a cheque. Your images will not be sent until your payment is received.
Yes. You can print the final Checkout Page and mail it to us with a cheque. Your images will not be sent until your payment is received.
-How do I get my images?
They will be e-mailed to you. We use a high quality JPG compression: small enough to be easily e-mailed, but once opened, will have full resolution for printing purposes.
They will be e-mailed to you. We use a high quality JPG compression: small enough to be easily e-mailed, but once opened, will have full resolution for printing purposes.
-How long will it take to get my images?
We will process and deliver your images in 7-10 days from receiving payment.
We will process and deliver your images in 7-10 days from receiving payment.
-What is the $4.50 PERSONALIZATION option? How do I tell you what I want written?
We can add individual text to the picture (player's name, team name, jersey number event, etc.).
Add this information in the COMMENTS section of the FINAL CHECKOUT PAGE.
We can add individual text to the picture (player's name, team name, jersey number event, etc.).
Add this information in the COMMENTS section of the FINAL CHECKOUT PAGE.
-What is the $4.50 IMAGE BORDER option?
If selected, your photo will be sent with the Team Canada/Games design as seen here.
If selected, your photo will be sent with the Team Canada/Games design as seen here.
-What is the $15.50 FREESTYLE DESIGN option?
It is the custom designed black and white backgrounds as seen here.
It is the custom designed black and white backgrounds as seen here.
-Some of the photos look dark and/or greenish on the site. Can you do something to fix this?
Yes. Web-resolution images do not have the color range as the High Resolution photos you will receive. We custom color-correct all images before sending.
Yes. Web-resolution images do not have the color range as the High Resolution photos you will receive. We custom color-correct all images before sending.
-How is the discount calculated?
The discount will be calculated automatically in your Shopping Cart. (Before shipping fees).
The discount will be calculated automatically in your Shopping Cart. (Before shipping fees).
-Will the © www.freestylephotography.com be printed on the photo as it is on the website?
No, it will not be on your photo. The photo credit only appears on the website.
No, it will not be on your photo. The photo credit only appears on the website.
-I can't find a picture of a player. Can you send me more samples to look through?
We've put every picture we have on the site. Team Canada can only send one photographer to the Universiade. Covering all 14 teams and every one of the 200+ athletes is not possible with the hectic schedule and venues being so far apart.
We've put every picture we have on the site. Team Canada can only send one photographer to the Universiade. Covering all 14 teams and every one of the 200+ athletes is not possible with the hectic schedule and venues being so far apart.
-How long will the pictures be available to order online?
Galleries are permanently deleted every 6 months.
Galleries are permanently deleted every 6 months.
-Can I see pictures from previous seasons/events/games?
Due to the sheer volume of images we have on file, we cannot include all images on this site. Please e-mail us to request specific YEARS/TEAMS/PLAYERS.
Due to the sheer volume of images we have on file, we cannot include all images on this site. Please e-mail us to request specific YEARS/TEAMS/PLAYERS.
The photo galleries that you about to see will allow you to purchase the digital files for your convenience. They are priced according to the size of the photo you would like to have printed.
The web resolution images you see on this site are available to you free of charge. Simply download the image to your computer. If they are to be used on your website, a photo credit must accompany the photo(s). The credit should read
Courtesy: Freestylephotography.com
